Have you rented a car from Hertz recently and noticed a Hertz toll charge on credit card statement? If yes, you are not the only one.
Many renters are often surprised to see toll-related charges appear days or even weeks after returning their rental car.
Table of Contents
At first, it may seem confusing or even suspicious, especially if you don’t remember driving through a toll booth.
But in most cases, the Hertz toll charge is legitimate and connected to toll roads, bridges, or express lanes you used during your rental period.
We will explain what the Hertz toll charge means, how it works, why it may appear after your trip, and what to do if you think the charge is wrong.
What is the Hertz Toll Charge on Credit Card?
The Hertz toll charge refers to fees added to your account when you use toll roads or bridges while driving a Hertz rental car.
Hertz partners with electronic toll collection companies (such as PlatePass in the U.S.) to make toll payments automatic.
Instead of paying cash at toll booths, your rental car is equipped with a transponder or license plate recognition system.
The tolls are charged to Hertz, and later billed to you along with administrative or service fees.
Why Does the Hertz Toll Charge Appear?
There are several reasons why you might see this charge on your statement:
- Toll road usage: You drove on toll roads, bridges, or express lanes during your rental.
- Electronic toll collection: The rental car’s license plate or transponder automatically registered the toll.
- Delayed processing: Toll charges often appear days or weeks after you return the car.
- Administrative fees: Hertz may add service fees on top of the actual toll amount.
- Unrecognized charges: If you forgot about tolls during your trip, the entry may surprise you.
How to Verify the Hertz Toll Charge
Before disputing the charge, take these steps to confirm whether it is accurate:
- Review your trip route: Think about whether you drove on highways or bridges that required tolls.
- Check Hertz receipts: Log into your Hertz account or review emails to see if toll usage is listed.
- Look at toll company invoices: Some toll operators send separate notices showing dates and times of tolls charged.
- Compare amounts: Match the toll charge to your travel activity. Keep in mind there may be added service fees.
- Contact Hertz customer service: If you are unsure, ask Hertz to provide a detailed breakdown of the charge.
What to Do if You Disagree with the Charge
If you believe the Hertz toll charge is incorrect or unfair, you can:
- Request an itemized bill from Hertz showing when and where the tolls occurred.
- Dispute the charge with your credit card issuer if you cannot resolve it with Hertz.
- Check with the tolling authority to confirm toll entries linked to your rental vehicle.
- Contact PlatePass (or the toll operator) if that was the billing service used.
- Save documentation of your communication in case you escalate the dispute.
Tips to Avoid Unexpected Hertz Toll Charges
- Ask about toll policies at pickup: Hertz staff can explain how toll billing works for your rental.
- Use your own toll transponder if allowed: This may save money on extra service fees.
- Avoid toll roads: Use navigation apps to choose toll-free routes when possible.
- Check fees before booking: Some Hertz rentals include daily toll plans that might be cheaper.
- Keep track of toll roads used: Note the dates and amounts so you aren’t surprised later.
Example Table: How Hertz Toll Charges May Appear
| Statement Entry | Possible Meaning | Action to Take |
|---|---|---|
| HERTZ TOLL CHG | Standard toll billing via Hertz | Match with toll roads used |
| HERTZ PLATEPASS | Toll processed by PlatePass partner | Contact PlatePass for details |
| HERTZ TOLL SERVICES | Service or admin fee added to toll charge | Review Hertz invoice |
| HERTZ TOLL CHARGE ONLINE | Delayed posting of toll billing | Check route history |
Real-Life Example
Imagine you rented a car from Hertz for a weekend trip. During your drive, you used an express toll lane twice, but since there were no cash booths, you forgot about it.
Two weeks after returning the car, your credit card showed a Hertz toll charge of $18.50.
At first, you were surprised by the unfamiliar entry. But after checking your trip receipts and toll invoices, you realized the charge matched the tolls plus Hertz’s service fees.
This is a common situation where the charge is legitimate but delayed, causing confusion for renters.
FAQs: Hertz Toll Charge on Credit Card
Q. Why did I get a Hertz toll charge weeks after returning my rental?
A. Tolls are processed through third-party systems like PlatePass. It can take days or weeks for toll operators to report usage, so charges may appear later.
Q. Can I avoid Hertz toll service fees?
A. Yes. In some regions, you can use your personal toll transponder if allowed. Otherwise, plan routes to avoid toll roads or ask Hertz about prepaid toll plans.
Q. Can I dispute a Hertz toll charge?
A. Yes. If you believe the charge is incorrect, request proof from Hertz. If unresolved, contact your bank or credit card issuer to file a dispute.
Conclusion
The Hertz toll charge on credit card is typically linked to toll road usage during a rental. Hertz works with tolling partners like PlatePass to automatically pay tolls, which are then billed to your card along with possible service fees.
While these charges are often legitimate, they can appear delayed and may look suspicious if you forgot about toll roads.
Always check your travel routes, review receipts, and request an itemized bill if needed. If you believe the charge is wrong or unauthorized, dispute it with Hertz or your bank.
By understanding how toll charges work and asking about them in advance, you can avoid surprises and make smarter choices for your next car rental.
Disclaimer: This article is for informational purposes only. It does not provide financial, legal, or professional advice. Always consult Hertz, the toll operator, or your card issuer for help with your specific situation.
About The Author
