If you’ve rented a car from Enterprise and noticed a Enterprise Toll Charge on Credit Card, you might wonder what it’s about. These charges are typically related to toll roads or bridges you used during your rental. Instead of paying the toll directly at the booth, Enterprise handles the payment for you. Then, they charge your credit card for the toll fee plus any service fees. This process can seem confusing if you weren’t expecting it. In this blog, we’ll explain how these toll charges work and what you should know.
What is Enterprise Toll Charge on Credit Card?
Enterprise Toll Charge on Credit Card is fees applied to your credit card after you’ve driven on toll roads during your rental. When you rent a car, Enterprise often partners with toll management companies. These companies pay the tolls on behalf of the rental company. Later, they bill you for the toll fee along with a convenience fee.
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This system is designed to save time. You don’t have to stop and pay tolls manually. However, it’s important to understand that these charges are separate from your rental fee. They show up on your credit card statement after the rental period has ended.
How Does It Work?
Enterprise equips many of their vehicles with electronic toll transponders. These devices automatically pay tolls when you drive through electronic toll booths. The toll system captures your vehicle’s information and records the toll. Once Enterprise receives the toll information, they charge your credit card.
The convenience of this system means you won’t have to stop at toll booths or carry change. But remember, there is usually a service fee for using this feature. The fee might vary depending on the location and the toll management company Enterprise uses.
Breakdown of Fees
When you see an Enterprise Toll Charge on Credit Card, it will usually consist of two parts:
- Toll Fee: This is the actual cost of the tolls you passed through during your trip. The toll fee can vary based on the number of tolls and the toll road rates.
- Service Fee: In addition to the toll, Enterprise may charge a convenience fee for handling the tolls for you. This fee helps cover the administrative costs of processing the toll payments.
For example, if you drive on a toll road that costs $5, you may see a charge of $5 for the toll plus a $3.95 service fee, leading to a total charge of $8.95.
Avoiding Unexpected Charges
It’s always a good idea to ask Enterprise about their toll policy when you rent a car. Understanding how they handle tolls can help you avoid surprises on your credit card bill. Here are some tips to keep in mind:
Prepaid Toll Plans: Some rental companies offer prepaid toll plans, allowing you to pay a daily fee for unlimited toll use. This can be helpful if you know you’ll be driving through multiple toll roads.
Use Personal Toll Devices: If you already own a toll transponder, check if you can use it in the rental car. This can help you avoid service fees.
Manual Toll Payments: In some locations, you may still have the option to pay tolls manually at booths, which could help you avoid Enterprise’s service fees. However, this may not be an option on cashless toll roads.
How to Dispute a Toll Charge
If you believe you’ve been wrongly charged for tolls or service fees, you can contact Enterprise’s customer service. They will be able to look into the charges and explain them. Sometimes, mistakes happen, and tolls are charged incorrectly. If this occurs, they may issue a refund.
It’s also a good idea to keep your rental agreement and toll receipts handy. These can serve as evidence in case of a dispute.
FAQs: Enterprise Toll Charge on Credit Card
Q. Why am I being charged for tolls after I returned my rental car?
A. The toll charges are processed after Enterprise receives the toll information from the toll management company. This can take a few days, which is why you might see the charge after your rental period.
Q. How can I avoid Enterprise Toll Charge on Credit Card?
A. You can avoid toll charges by paying tolls manually (if possible) or using a personal toll transponder. Some rental companies also offer prepaid toll plans that may reduce the service fees.
Q. What should I do if I think I was wrongly charged for a toll?
A. Contact Enterprise’s customer service. They will investigate the issue and, if necessary, provide a refund for any incorrect charges.
Conclusion
Enterprise Toll Charge on Credit Card is common when renting a car and driving on toll roads. The charges are typically made up of the toll fee and a service fee for the convenience of not having to pay at the toll booth. Understanding how these charges work can help you avoid surprises and manage your rental car expenses effectively. Be sure to ask about Enterprise’s toll policy before you rent to avoid unexpected fees later on.
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