Hey there! So, you’ve been using Albert, the personal finance app that helps with budgeting, saving, and investing. But maybe it’s not quite working out for you anymore, or you’re just ready to move on.
No worries! Canceling your Albert subscription, including the premium Albert Genius plan, is straightforward if you know the steps. Let’s get started!
Table of Contents
Why You Might Want to Cancel Albert
Before we get into the how-to, let’s talk about why you might be considering canceling. Albert is awesome for managing money, but it’s not for everyone. Here are a few common reasons people decide to cancel their subscription:
- Cost Concerns: The Albert Genius subscription, which offers expert financial advice, can cost anywhere from $4 to $13 a month. If it’s stretching your budget, canceling might make sense.
- Found a Better Fit: Maybe you’ve discovered another app that suits your needs better, like Mint or YNAB.
- Goals Achieved: If you’ve hit your financial targets, you might not need Albert’s guidance anymore.
- Unexpected Charges: Some users report surprise charges or difficulty managing auto-transfers, which can be frustrating.
Whatever your reason, you have the right to cancel anytime. Albert makes it fairly simple, but there are a few things to keep in mind to avoid hiccups. Let’s explore the methods to cancel your subscription.
Before You Cancel: Important Things to Know
Canceling your Albert subscription isn’t just about hitting a button. To make the process smooth, here are some key points to understand:
- Zero Out Your Accounts: If you use Albert Cash, Savings, or Investments, ensure all balances are at $0. Withdraw funds or sell investments before canceling.
- Repay Instant Advances: If you’ve taken a cash advance through Albert Instant, you’ll need to settle any outstanding balances.
- Refund Policies: On a yearly Genius plan? Cancel within 30 days for a full refund. After that, you’ll get a prorated refund. Monthly plans don’t offer refunds, but you’ll keep access until the billing cycle ends.
- Timing Matters: Cancel at least three business days before your next payment to avoid being charged again.
Now that you’re prepped, let’s look at the different ways to cancel your Albert subscription.
Method 1: Cancel Through the Albert App
The easiest way to cancel is right in the Albert app. Here’s a step-by-step guide to get it done:
- Open the App: Launch the Albert app on your phone and log in to your account.
- Go to Profile: Tap the “Profile” tab, usually at the bottom-right corner of the screen.
- Access Settings: Look for the three-line menu (hamburger icon) in the top-left corner and tap it.
- Find Payments: Scroll to the “Payments” section and select “Genius Subscription.”
- Cancel Subscription: You’ll see a “Cancel” button below your subscription details. Tap it.
- Confirm Cancellation: A pop-up will highlight the benefits of staying subscribed. Ignore the sales pitch and tap “Continue to Cancel.”
- Check Confirmation: You should get a confirmation message in the app or via email.
Pro Tip: Take a screenshot of the confirmation for your records, just in case.
| Step | Action | Notes |
|---|---|---|
| 1 | Open Albert app | Ensure you’re logged in |
| 2 | Go to Profile | Bottom-right tab |
| 3 | Access Settings | Use the three-line menu |
| 4 | Select Payments | Look for Genius Subscription |
| 5 | Cancel | Confirm despite the pop-up |
Method 2: Cancel via Email
If you prefer written communication or can’t access the app, emailing Albert’s support team is a solid option. Here’s how to do it:
- Compose an Email: Open your email app and start a new message.
- Address It: Send it to [email protected].
- Include Details: Mention your full name, the email address linked to your Albert account, and a clear request to cancel your Genius subscription.
- Explain Briefly: You don’t need a long story, but a short reason (e.g., “It’s too expensive”) helps.
- Send and Wait: Hit send and expect a response within a few days.
- Request a Service Number: Ask for a service request number to track your cancellation status.
Sample Email Template:
Subject: Request to Cancel Albert Genius Subscription
Hi Albert Support Team,
My name is [Your Full Name], and my account is linked to [Your Email Address]. I’d like to cancel my Albert Genius subscription effective immediately because [brief reason, e.g., I no longer need the service]. Please confirm the cancellation and provide a service request number for my records.
Thank you,
[Your Name]
Pro Tip: Check your spam folder for the confirmation email, as it sometimes lands there.
Method 3: Cancel via Phone
For those who like to handle things over the phone, you can call Albert’s customer service. Here’s what to do:
- Call the Number: Dial 844-891-9309 during business hours (typically 9 AM to 5 PM PST).
- Be Ready: Have your account details handy, like your name and email.
- Request Cancellation: Clearly state you want to cancel your Genius subscription.
- Ask for Confirmation: Request a confirmation email or service number to verify the cancellation.
Pro Tip: Phone cancellations can take longer due to wait times, so try this method if the app or email doesn’t work for you.
Method 4: Cancel Through Your Bank (Last Resort)
If you’re having trouble canceling directly with Albert or suspect unauthorized charges, you can block Albert’s access to your bank account. Here’s how:
- Contact Your Bank: Call or visit your bank’s website to report the issue.
- Request a Stop Payment: Ask to block recurring charges from Albert (look for descriptors like “ALBERT TECH SVCS” or “ALBERT.COM” on your statement).
- Monitor Your Account: Keep an eye on your statements to ensure no further charges appear.
- Close Linked Accounts: In extreme cases, you might need to close the linked checking account, but this is rare.
Warning: This method doesn’t deactivate your Albert account, so you’ll still need to contact Albert to fully cancel.
| Method | Pros | Cons |
|---|---|---|
| App | Quick, user-friendly | Requires app access |
| Convenient, trackable | Response may take days | |
| Phone | Direct communication | Possible wait times |
| Bank | Stops charges instantly | Doesn’t cancel account |
After Canceling: What to Expect
Once you’ve canceled, here’s what happens next:
- Access Ends: For monthly plans, you’ll keep Genius features until the billing cycle ends. Yearly plans may cut off sooner if you get a prorated refund.
- No More Charges: As long as you canceled three days before the renewal, you shouldn’t see new charges.
- Account Deactivation: If you want to delete your Albert account entirely, you’ll need to contact support separately after ensuring all balances are zero.
- Confirmation: Always verify you received a confirmation email or message.
If you don’t get confirmation within a week, follow up with [email protected] or call 844-891-9309.
Alternatives to Albert
Thinking about what’s next? If you’re canceling because Albert wasn’t the right fit, here are a few apps to consider:
- Mint: Free budgeting app with robust tracking features.
- YNAB (You Need a Budget): Paid app focused on proactive budgeting.
- Beem: Offers investment opportunities and credit-building tools at a lower cost.
- Cushion: Helps manage subscriptions and track payments.
Each app has its strengths, so explore their free trials to find your perfect match.
FAQs: How to Cancel Albert Subscription
Q: Can I cancel Albert Genius during the free trial?
A: Yes, cancel within the 30-day trial to avoid charges. Use the app or email support to do it.
Q: Will I get a refund if I cancel mid-cycle?
A: Monthly plans don’t offer refunds, but you’ll keep access until the cycle ends. Yearly plans offer prorated refunds after 30 days.
Q: What if I can’t log into the Albert app?
A: Email [email protected] or call 844-891-9309 with your account details to cancel.
Q: How do I know my subscription is canceled?
A: You’ll receive a confirmation email or in-app message. If not, contact support to verify.
Wrapping It Up
Canceling your Albert subscription doesn’t have to be a headache. Whether you use the app, send an email, make a phone call, or involve your bank, the process is manageable with the right steps. Just remember to zero out your accounts, cancel before the next billing date, and keep confirmation records.
If Albert’s not working for you, there are plenty of other tools to help you manage your money. Hopefully, this guide made the process clear and stress-free. Now go save that subscription money for something you love!
Disclaimer: The information in this blog is for educational purposes only and should not be considered financial advice. Always consult a financial professional for personalized guidance. Cancellation processes may vary, so check Albert’s official website for the latest details.
About The Author
