If you’ve noticed an unfamiliar ERAC Toll charge on credit card, you’re not alone. Many people come across this charge and are unsure what it is or where it comes from. In this blog, we will explain what ERAC Toll Charge means, why it appears on your credit card, and how to address it.
What is an ERAC Toll Charge?
ERAC stands for Enterprise Rent-A-Car. If you’ve rented a car from Enterprise recently, this charge is likely related to tolls you incurred while using the rental vehicle. Many rental car companies, including Enterprise, offer toll payment services to their customers. When you drive on toll roads and don’t pay the toll in cash or electronically at the time, the rental car company will automatically pay the toll for you. Later, they charge the amount to the credit card you used to rent the car.
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The ERAC Toll charge on credit card represents the tolls you passed through while driving the rental vehicle, along with any additional service fees the company may add for processing the toll.
Why Does the ERAC Toll Charge Appear?
When you rent a car from Enterprise, you’re responsible for any toll fees while driving the vehicle. Instead of stopping at toll booths to pay in cash, many drivers opt to use electronic toll systems like E-ZPass, FasTrak, or SunPass. If your rental car did not have one of these passes, or you drove on a toll road without paying directly, Enterprise will pay the tolls on your behalf. This is convenient but often leads to extra charges.
Here’s how it works:
- Enterprise uses a third-party service provider to manage toll payments.
- The service provider charges Enterprise for any tolls incurred while you were driving the rental car.
- Enterprise then bills you the amount of the tolls, plus any additional processing fees.
These fees are automatically charged to the credit card you used when renting the car. It may take a few days or even weeks after returning the car for these charges to show up on your credit card statement.
How Much Does the ERAC Toll Charge Cost?
The amount of the ERAC Toll charge on credit card will depend on the number of tolls you passed through during your rental. In most cases, the toll amount is relatively small. However, rental car companies, including Enterprise, often add administrative or convenience fees. These fees can range from a few dollars to over $20, depending on the company’s policies.
To avoid surprises, it’s a good idea to check with Enterprise at the time of rental about their toll policies. They may offer a toll pass service for a daily fee, which could save you from higher administrative fees later.
How to Dispute the ERAC Toll Charge
If you believe the ERAC Toll charge on credit card is incorrect or you never drove on toll roads, you can dispute the charge. Follow these steps:
- Check Your Rental Agreement: Look at your rental car agreement to confirm whether you opted into their toll payment service. This will give you a better idea of what you’re being charged for.
- Review Your Trip: Think back to your driving route during the rental period. Did you drive through toll roads? If so, the charges might be valid.
- Contact Enterprise Customer Service: If you’re still unsure about the charge or believe it was applied incorrectly, reach out to Enterprise’s customer service. Provide them with your rental agreement number, credit card statement, and details about your trip. They can look into the charge and clarify whether it was accurate.
- File a Dispute with Your Credit Card Company: If Enterprise is unable to resolve the issue or you believe the charge is fraudulent, you can file a dispute with your credit card company. Credit card companies often offer fraud protection and can remove the charge while they investigate.
How to Avoid ERAC Toll Charges in the Future
To avoid ERAC Toll charge on credit card in the future, you can take a few simple steps:
- Pay Tolls Directly: Always try to pay tolls directly while driving. Carry cash for toll booths, or use your own toll pass if allowed.
- Ask About Toll Pass Services: When renting a car, ask the rental company if they offer a toll pass service. Some companies offer a daily flat rate for unlimited tolls, which might be more cost-effective if you know you’ll be driving through several toll roads.
- Check for Tolls on Your Route: Plan your driving route before your trip to avoid toll roads or be prepared to pay them directly.
FAQs: ERAC Toll Charge on Credit Card
Q1. What is an ERAC Toll charge on credit card?
A1. The ERAC Toll Charge comes from tolls you passed through while renting a car from Enterprise. It includes the toll fee and any additional service charges.
Q2. Can I dispute an ERAC Toll charge on credit card?
A2. Yes, if you believe the charge is incorrect, you can contact Enterprise or your credit card company to dispute it.
Q3. How can I avoid ERAC Toll Charges in the future?
A3. You can avoid the charge by paying tolls directly, using a toll pass, or purchasing Enterprise’s toll pass service during your rental.
Conclusion
ERAC Toll charge on credit card can be confusing, but they are simply fees related to toll roads when renting a vehicle from Enterprise Rent-A-Car. To avoid unexpected fees, make sure to check your rental agreement, pay tolls directly when possible, and inquire about toll policies before you rent. If you believe a charge is incorrect, don’t hesitate to reach out to Enterprise or your credit card provider for assistance.
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