An AliveCor Inc charge on your credit card can feel confusing if you do not remember buying anything under that company name. In many cases, the payment may relate to a Kardia personal EKG device or a KardiaCare membership.
AliveCor sells Kardia heart-monitoring products and paid digital services. This guide explains the common charges, recurring memberships, cancellation steps, refunds, and what to do if the payment is not yours.
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What Is an AliveCor Inc Charge on Credit Card?
An AliveCor Inc charge on credit card activity typically comes from AliveCor, the company behind Kardia personal EKG devices and KardiaCare services. The charge may be a one-time product purchase or a recurring membership payment.
AliveCor’s official product pages list KardiaMobile, KardiaMobile 6L, and KardiaMobile Card. Its terms also allow recurring charges when you enroll in eligible paid services.
Why Did AliveCor Charge Your Credit Card?
Several purchases can create an AliveCor transaction.
You may have paid for:
- A KardiaMobile device
- A KardiaMobile 6L device
- A KardiaMobile Card
- A KardiaCare membership
- A KardiaCare Plus membership
- A device and membership bundle
- A clinician service
- A membership renewal
Some products have been sold with KardiaCare included for the first year. The membership may later renew at the rate shown in your offer or account.
That can make a later charge seem unexpected. You may remember buying the device but forget that the original offer included a continuing membership.
Pro Tip: Search your email for “AliveCor,” “Kardia,” “KardiaCare,” and the exact amount charged. Your original order may explain a later annual renewal.
How Much Can AliveCor Charge?
AliveCor pricing can change, and different offers may have different rates. Official store pages currently or recently show several common amounts.
| Charge or product | Typical published amount |
|---|---|
| KardiaMobile | Around $79 |
| KardiaMobile 6L | Around $129 |
| KardiaCare annual | Around $99 to $99.99 |
| KardiaCare monthly | Around $11.99 to $13.99 |
| KardiaCare Plus | Some offers list $299 per year |
Your actual amount may differ because of promotions, taxes, bundles, or older pricing. Your order confirmation and account details should control.
A charge near $99 is especially worth checking against KardiaCare. BBB complaints include consumers who reported $99 membership renewal charges.
Is KardiaCare a Recurring Subscription?
Yes, KardiaCare can renew automatically. AliveCor’s terms allow recurring billing when you activate a paid plan and keep renewal active.
AliveCor also provides membership controls through the Kardia app. You can generally open Profile and then Manage Account to review your membership.
Some bundles have included a discounted Kardia device with the first year of KardiaCare. Certain offers state that the membership renews annually after that first year.
Common Mistakes: Do not assume buying the device paid for every future feature. Check whether you purchased a device-only product or a bundle tied to KardiaCare.
Do You Need KardiaCare to Use a Kardia Device?
It depends on the product and offer you bought. AliveCor has sold standard Kardia devices that provide basic functions without a paid membership.
It has also offered bundles where continued use or expanded features are tied to an active KardiaCare plan. Check the terms from your original purchase.
Reddit discussions show that some users have been confused about this difference. Those posts are individual experiences, so your own order terms matter most.
How to Verify an AliveCor Charge
Start with the amount and posting date. Compare them with your Kardia account, order emails, and previous card statements.
Also check:
- The Kardia app
- Membership renewal emails
- Apple or Google subscription activity
- PayPal records
- Other authorized card users
- Earlier annual AliveCor charges
A monthly or yearly pattern may indicate KardiaCare. A larger one-time payment may be a device or bundle.
If your card app shows only “ALIVECOR INC,” ask your issuer for the complete merchant descriptor.
How to Cancel KardiaCare
AliveCor lets members manage KardiaCare through the Kardia app. The exact menu may vary by app version and plan.
A common path is:
- Open the Kardia app.
- Tap Profile.
- Select Manage Account.
- Review your membership.
- Choose the cancellation option.
- Follow the prompts.
- Save the confirmation.
If you cannot find the option, contact AliveCor at 855-338-8800 or support@alivecor.com. These contact details are currently listed by AliveCor.
Recent Reddit discussions include users who had trouble finding the cancellation button. Other users reported seeing Cancel Membership near the bottom of the Manage Account screen.
Can You Get a Refund From AliveCor?
Refund rules depend on what you purchased.
AliveCor’s KardiaMobile store information says direct device purchases generally qualify for a full refund if you contact support within 30 days of delivery. You usually need a return authorization before sending the device back.
Subscription rules can be different. Certain AliveCor service terms provide a 14-day refund period after registration, subject to their conditions.
Do not assume the device return period applies to a KardiaCare renewal. Ask AliveCor which policy covers your transaction.
Is AliveCor Legitimate?
AliveCor is an established medical technology company. BBB currently lists AliveCor as accredited with an A+ business rating.
BBB also shows consumer complaints involving billing, products, delivery, and customer service. Several billing complaints involve subscription renewals that customers said they did not expect.
Trustpilot currently shows a much lower consumer rating, about 1.9 out of 5 from fewer than 100 reviews. Recent complaints mention subscription cancellation, continued billing, device problems, and support.
These reports do not prove your charge is unauthorized. Your own order, membership, and cancellation records are stronger evidence.
What If You Never Bought a Kardia Device?
Take the charge more seriously if you have never bought a Kardia product, created an AliveCor account, or authorized another person to use your card.
Contact AliveCor using its verified support information. Give the transaction date and amount, but do not email your full credit card number.
If AliveCor cannot identify the payment, contact your credit card issuer. Ask for the complete merchant details and report the transaction if nobody authorized it.
Your issuer may recommend a dispute or card replacement. Review nearby transactions for other unfamiliar activity as well.
Can You Dispute an AliveCor Charge?
You can generally dispute a credit card transaction that you did not authorize or that has a qualifying billing problem.
If you recognize the account but disagree with a renewal, contact AliveCor first when practical. Keep your cancellation confirmation, original order, and support messages.
If you never authorized the charge, contact your issuer promptly. Deadlines and dispute procedures may vary.
FAQs: AliveCor Inc Charge on Credit Card
Q. What is AliveCor Inc on your credit card?
A. AliveCor Inc is the company behind Kardia personal EKG devices and KardiaCare memberships. The charge may be for hardware, a membership, a bundle, or another Kardia service.
Q. Why did AliveCor charge you about $99?
A. A charge around $99 may match an annual KardiaCare membership or renewal. Pricing and older offers may vary, so compare the transaction with your original order and account.
Q. How do you cancel a KardiaCare membership?
A. You can generally open the Kardia app, go to Profile, select Manage Account, and use the membership cancellation option. Contact AliveCor support if that option is missing.
Q. What should you do if you never authorized the AliveCor charge?
A. Check other authorized card users and your Kardia records first. If nobody recognizes the payment, contact AliveCor and your credit card issuer promptly.
Conclusion
An AliveCor Inc charge on credit card activity typically relates to a Kardia device, KardiaCare membership, or another AliveCor service. A recurring charge around $99 may be an annual membership renewal, while other amounts may represent monthly service or hardware.
Check your Kardia app, original order, email, and previous statements first. If you cannot identify the payment or believe billing continued after cancellation, contact AliveCor and your credit card issuer promptly.
Disclaimer: This article is for informational purposes only and is not financial or legal advice. AliveCor pricing, membership terms, refunds, merchant descriptors, and credit card dispute policies may change, so verify account-specific questions with AliveCor or your card issuer.
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