Have you been hitting the gym at Planet Fitness but now feel like it’s time to pause or move on? Maybe your schedule changed, or you found a new workout spot closer to home.
Whatever the reason, canceling a gym membership can feel like a hassle.
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But good news: as of 2025, Planet Fitness has made it easier to cancel online. No more driving to the club or mailing letters if you don’t want to.
Planet Fitness is known for its low-cost memberships and judgment-free zone. That’s great for beginners or anyone wanting a casual workout space.
But life happens, and sometimes you need to end your membership. The key is knowing the rules to avoid extra fees. Let’s dive in and make this simple for you.
Why You Might Want to Cancel Your Planet Fitness Membership
People cancel for all sorts of reasons. Perhaps you’re traveling more and can’t make it to the gym. Or maybe you switched to home workouts with apps and free weights.
Some folks find they prefer outdoor activities like running or yoga in the park.
Budget is another big factor. With rising costs everywhere, that monthly fee might not fit anymore. And if you’re not using the gym often, it feels like wasted money.
Canceling online lets you handle it from your couch, saving time and gas.
One thing to note: Planet Fitness memberships are month-to-month after the initial term, but check your agreement.
If you’re in a commitment period, there could be fees. We’ll cover that soon.
Can You Cancel Planet Fitness Membership Online?
Yes, you can. Planet Fitness rolled out online cancellation in May 2025 for all locations.
Before that, it was mostly in-person or by mail, which frustrated a lot of members. Now, it’s a click-to-cancel system, making things much smoother.
This change came after feedback from customers and even some regulatory talks about easier cancellations.
The CEO mentioned it helps build trust, so members might come back later.
If you’re in California, you might have had online options earlier due to state laws, but now it’s nationwide.
Not every club might have updated yet, so if online doesn’t work, fall back to old methods. But for most, logging into your account is the way to go.
Step-by-Step Guide to Cancel Online
Ready to cancel? Grab your phone or computer.
Here’s how to do it in a few easy steps.
First, visit the Planet Fitness website at planetfitness.com.
Click on the login button in the top right corner.
Use the email and password you set up when you joined.
If you forgot your password, hit the reset link. It’ll send a code to your email.
Once logged in, go to your account dashboard. Look for the “My Account” section. From there, find “Membership” or “Billing Info.” You should see options to manage your plan.
Click on “Cancel Membership.” The site will ask why you’re leaving.
Pick from the dropdown or type a quick note. This helps them improve, but it’s not required.
Review any fees or final charges. If everything looks good, confirm the cancellation.
You’ll get an email right away with details. Print or save it for your records.
The whole thing takes about five minutes. If the cancel button isn’t there, your club might not support it yet. In that case, try the app or call your home club.
What You’ll Need Before Canceling
Before you start, gather a few things to make it smooth.
Your membership number: Find it on your key tag, app, or welcome email.
Personal info: Like your date of birth and address, for verification.
Billing details: Know when your next payment is due. Cancel at least seven days before to avoid extra charges.
If you’re under a contract, check the end date. Early cancellation might mean a buyout fee.
Having this ready prevents delays. It’s like prepping for a workout: a little planning goes a long way.
Potential Fees and Things to Watch Out For
Canceling isn’t always free. Planet Fitness has some charges to know about.
Here’s a quick table to break it down:
| Fee Type | Amount | When It Applies |
|---|---|---|
| Buyout Fee | $58 | If canceling before your 12-month commitment ends |
| Annual Fee | $49 | Charged once a year; cancel by the 25th of the prior month to avoid |
| Final Month | Varies ($15-$25) | If you miss the cutoff, you pay one more month |
| No Fee | $0 | After commitment, with proper notice |
Watch the timing. Planet Fitness bills on the 17th usually. Give notice by the 10th to stop the next cycle. If you owe anything, pay up first, or cancellation won’t process.
Also, if you’re moving far away (over 25 miles from any club) or have a medical issue, you might waive fees. Get a doctor’s note or proof of address.
Alternatives to Full Cancellation
Not ready to say goodbye forever? Planet Fitness offers options to keep your account active without paying full price.
Freeze your membership: Put it on hold for up to three months. Great for travel or injury. Do this online or at the club.
Downgrade: Switch from Black Card to Classic. Saves money if you don’t need extras like guest passes.
Transfer: Move to a new club if you’re relocating. Easy through the app.
These keep your spot warm if you might return. Many people freeze instead of canceling and come back refreshed.
Common Issues and How to Solve Them
Even with online options, hiccups happen.
Here are some fixes in bullet points:
- No cancel button shows: Your club might not be updated. Call customer service at 888-237-9005 or visit in person.
- Error message during process: Double-check your info. Try a different browser or clear cookies.
- Charged after canceling: Keep your confirmation email. Contact billing support with proof.
- Forgot login details: Use the “Forgot Password” feature. If that fails, chat with support on the site.
- Underage member: If you’re 13-17, a parent must approve cancellation.
Patience is key. Most issues resolve with a quick call.
FAQs: Cancel Planet Fitness Membership Online
Q. Can I cancel over the phone?
A. No, Planet Fitness doesn’t allow phone cancellations. Use online, in-person, or mail.
Q. What if I signed up through a third party?
A. Check with them first, like if it’s through an app or employer program. Then follow Planet Fitness steps.
Q. Will I get a refund?
A. Usually not for partial months. But if overcharged, reach out to support.
Q. How long until cancellation takes effect?
A. Up to seven business days. You can use the gym until your last paid date.
Q. Is there a grace period?
A. No, but freezing gives flexibility without full cancel.
Conclusion
There you have it: a complete guide to canceling your Planet Fitness membership online.
It’s simpler now than ever, thanks to the 2025 updates. Remember to check your contract and timing to avoid surprises.
If online doesn’t work, don’t hesitate to visit your club or send a letter.
Disclaimer: This post is for informational purposes only. Policies can change, so always verify with Planet Fitness directly for the latest details. I’m not affiliated with the company, and this isn’t legal advice.
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