Hey there! So, you’ve been using Hims, the telehealth service that makes getting prescriptions and wellness products super convenient. Maybe you signed up for their hair loss treatments, skincare solutions, or something else entirely.
But now, for whatever reason, you’re ready to hit the pause button or say goodbye to your Hims subscription. No worries! Canceling your subscription is straightforward, and I’m here to walk you through every step in a way that’s easy to follow.
Table of Contents
Why Cancel Your Hims Subscription?
Before we get into the how-to, let’s talk about why you might be considering canceling. Everyone’s situation is different, but here are some common reasons people decide to end their Hims subscription:
- Financial Reasons: Budgets change, and the monthly cost might not fit right now.
- Health Goals Met: Maybe your hair is looking fabulous, or you no longer need the treatment.
- Trying Something New: You found another service or prefer in-person doctor visits.
- Not Satisfied: The products might not be working as expected for you.
Whatever your reason, Hims makes it relatively easy to cancel, and you’ve got options depending on how you prefer to handle things. Let’s explore the main ways to cancel your subscription.
How to Cancel Hims Subscription
Hims offers a few ways to cancel your subscription: online through their website, via the mobile app, by phone, or even through email. Below, I’ll break down each method step by step so you can choose the one that works best for you. To avoid any charges, make sure to cancel at least 48 hours before your next billing cycle.
Method 1: Canceling Online Through the Hims Website
Canceling online is probably the easiest and fastest way to end your subscription. Here’s how to do it:
- Log In: Go to the Hims website (www.forhims.com) and sign into your account using your email and password.
- Find Subscriptions: Once logged in, click the account icon (usually in the top-right corner) and select “Subscriptions” from the menu.
- Select Your Plan: Scroll to the subscription you want to cancel. You’ll see a “Manage” button next to it—click that.
- Cancel Subscription: Look for the “Cancel Subscription” option. Some plans might show “Adjust My Plan” or “End Subscription” instead. Follow the prompts.
- Confirm: You’ll likely need to confirm your choice. Double-check that you’ve unselected any items you don’t want to continue receiving.
- Check Confirmation: After canceling, you should get a confirmation email. Keep it for your records.
Pro Tip: If you don’t see the cancel option, your subscription might be managed through a third party like Apple or Google. We’ll cover that later.
Method 2: Canceling Through the Hims App
If you’re always on your phone, the Hims app is a convenient way to cancel. Here’s the process:
- Open the App: Download or open the Hims app on your iOS or Android device.
- Log In: Sign in with your account credentials.
- Go to Account: Tap the “Account” icon, usually found in the top-right corner of the homepage.
- Find Subscriptions: Scroll to the “Subscriptions” section and select the plan you want to cancel.
- Cancel: Tap “Cancel Subscription” or “End Subscription” and follow the prompts to finalize.
- Save Confirmation: Look for a confirmation message in the app or your email.
The app is user-friendly, but if you run into issues, you can always switch to the website or contact support.
Method 3: Canceling by Phone
Prefer talking to someone? You can cancel by calling Hims customer support. Here’s how:
- Call Support: Dial 1-800-368-0038. The support team is available 7 days a week from 5 a.m. to 8 p.m. PST.
- Provide Details: Have your account information ready, like your name, email, and order number. Tell the representative you want to cancel your subscription.
- Confirm: They’ll guide you through the process and confirm the cancellation. Ask for a confirmation number or email for your records.
Note: Be firm if they offer to keep you subscribed with discounts—it’s okay to say no if you’re set on canceling.
Method 4: Canceling by Email
If you’d rather not call, you can email Hims to cancel. Here’s what to do:
- Write an Email: Compose a clear email stating you want to cancel your subscription. Include your full name, email associated with the account, and order number.
- Send to: Email it to [email protected] with “Cancel Subscription” in the subject line.
- Wait for Response: Hims typically replies within a few business days with confirmation or further instructions.
Tip: Keep your email polite but direct to avoid delays. Check your inbox (and spam folder) for their reply.
| Method | Best For | Time to Complete | Confirmation |
|---|---|---|---|
| Website | Quick, self-service | 2-5 minutes | |
| App | Mobile users | 2-5 minutes | In-app or email |
| Phone | Those who prefer talking | 5-10 minutes | Verbal or email |
| Written requests | 1-3 business days |
Canceling Subscriptions Managed by Third Parties
Did you sign up for Hims through the Apple App Store or Google Play Store? If so, you’ll need to cancel through those platforms, not directly with Hims. Here’s how:
For Apple App Store (iOS)
- Open Settings: Go to the Settings app on your iPhone or iPad.
- Tap Your Name: Select your name at the top, then tap “Subscriptions.”
- Find Hims: Locate your Hims subscription in the list.
- Cancel: Tap “Cancel Subscription” and confirm. Your subscription will end at the next billing cycle.
For Google Play Store (Android)
- Open Play Store: Launch the Google Play Store app.
- Tap Profile: Tap your profile icon in the top-right corner.
- Go to Subscriptions: Select “Payments & Subscriptions,” then “Subscriptions.”
- Cancel Hims: Find Hims, tap “Cancel Subscription,” and follow the prompts.
Important: After canceling, check your Hims account to confirm the subscription status is updated.
Alternatives to Canceling
Not sure if you want to cancel completely? Hims offers some flexible options that might suit your needs better:
- Pause Your Subscription: You can pause for a set period (like 1-3 months) instead of canceling. This keeps your account active without charges.
- Adjust Your Plan: Change the frequency, dosage, or items in your subscription to better fit your needs.
- Remove Items: If you’re subscribed to multiple products, you can remove ones you no longer need.
To explore these options, log into your Hims account, go to “Subscriptions,” and look for “Manage” or “Adjust My Plan.” You can always reach out to support for help tweaking your plan.
What Happens After You Cancel?
Once you cancel, here’s what to expect:
- Billing Stops: Your subscription remains active until the end of the current billing cycle, so you won’t be charged for future periods.
- Access Ends: You’ll lose access to subscription perks, like automatic refills or discounts, but your Hims account stays open for future use.
- No Refunds: Hims typically doesn’t refund partially used subscription periods, so use what you’ve paid for before canceling.
- Reactivation: If you change your mind, you can reactivate your subscription by logging in and selecting “Restart Subscription.”
To be sure everything went smoothly, check your bank statements for a few months to confirm no unexpected charges. You can also log into your Hims account to verify the subscription status is “Canceled.”
Tips for a Smooth Cancellation
Here are some quick tips to make the process hassle-free:
- Act Early: Cancel at least 48 hours before your next billing date to avoid unwanted charges.
- Keep Records: Save confirmation emails or numbers in case you need to follow up.
- Double-Check: If you’re unsure whether the cancellation worked, contact Hims support or check your account status.
- Be Prepared: Have your account details (like email or order number) ready, especially for phone or email cancellations.
FAQs: How to Cancel Hims Subscription
Q. Can I cancel my Hims subscription at any time?
A. Yes, you can cancel anytime, but do it at least 48 hours before your next billing cycle to avoid being charged.
Q. Will I get a refund after canceling?
A. Hims generally doesn’t offer refunds for partially used subscription periods. You’ll have access until the current cycle ends.
Q. Can I pause my subscription instead of canceling?
A. Yes, Hims allows you to pause your subscription for a set period. Check the “Manage” section in your account to set this up.
Q. What if I can’t log into my Hims account?
A. If you can’t log in, click “Need Help?” on the Hims login page or contact support at 1-800-368-0038 or [email protected] for assistance.
Wrapping It Up
Canceling your Hims subscription doesn’t have to be a headache. Whether you choose to do it online, through the app, by phone, or via email, the process is designed to be user-friendly.
Just remember to cancel early, keep track of confirmations, and double-check your account status to avoid surprises.
If you’re not ready to fully cancel, explore options like pausing or adjusting your plan to keep things flexible.
Hims is all about making healthcare convenient, and that includes giving you control over your subscription. If you run into any issues or have questions, their support team is just a call or email away.
Hopefully, this guide has made the process crystal clear, and you’re feeling confident about your next steps.
Disclaimer: The information in this blog is for general guidance only and is based on publicly available information as of April 16, 2025. Always check the official Hims website or contact their customer support for the most up-to-date instructions and policies. Individual experiences may vary, and we are not affiliated with Hims & Hers Health, Inc.
About The Author
