Privacy Policy

Updated on: April 30, 2025

At ExplainCharges.com, we prioritize your privacy and are committed to protecting your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your information. By using our website, you consent to the practices described in this policy.

Information We Collect

a. Information You Provide

  • Personal Information: When you contact us via email or forms, we may collect your name, email address, phone number, and any other details you voluntarily provide.

b. Information We Automatically Collect

  • Cookies: We use cookies to enhance your experience, analyze traffic, and improve our services.
  • Log Data: We collect data such as your IP address, browser type, operating system, and pages visited to analyze website performance and enhance security.

Legal Basis for Processing Personal Data (GDPR Compliance)

Under GDPR, we process your personal data based on the following lawful grounds:

  • Consent: When you explicitly provide consent for specific uses, such as subscribing to newsletters or updates.
  • Legitimate Interests: To improve website functionality, ensure security, and optimize user experience.
  • Legal Obligation: When required to comply with applicable laws or regulations.

How We Use Your Information

We use your information for the following purposes:

  • To respond to your inquiries or requests.
  • To improve website functionality, content, and user experience.
  • To analyze website traffic and user behavior.
  • To send important updates about our services, where you have opted in.

Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to incomplete or inaccurate information.
  • Right to Erasure: Request deletion of your personal data, subject to legal requirements.
  • Right to Restrict Processing: Request limited use of your personal data.
  • Right to Data Portability: Request your data in a machine-readable format.
  • Right to Object: Opt-out of certain data processing activities, such as marketing.
  • Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us at [email protected].

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:

  • When required by law or legal processes.
  • To trusted service providers (e.g., hosting, analytics) under strict confidentiality agreements.
  • To protect our rights, property, or safety, or that of our users.

Cookies and Tracking

  • We use cookies and similar technologies to improve your browsing experience and analyze site performance.
  • You can manage or disable cookies through your browser settings.
  • For more details, refer to our [Cookie Policy].

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

Data Transfers

If you are located outside the United States, your data may be transferred, stored, and processed in the United States or other jurisdictions. We implement safeguards, such as Standard Contractual Clauses, to ensure GDPR-compliant data transfers and protect your data.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]

By using ExplainCharges.com, you agree to the terms of this Privacy Policy, including its GDPR-compliant provisions. Thank you for trusting us with your information.