Ever signed up for an antivirus program like Total AV, only to realize it’s not quite what you need? Maybe you’re switching to another service, or you just don’t want to keep paying for the subscription. Whatever the reason, canceling your Total AV subscription doesn’t have to be a hassle if you know the right steps.
Why You Might Want to Cancel Your Total AV Subscription
Before we dive into the how-to, let’s talk about why you might be considering canceling Total AV. I remember when I tried an antivirus program that sounded amazing but slowed my laptop to a crawl. Frustrating, right?
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Here are some common reasons people choose to cancel:
- Performance Issues: Some users find Total AV slows down their devices or doesn’t deliver the promised protection.
- Cost Concerns: The subscription fee might feel too steep, especially if you’re not using all the features.
- Switching Providers: Maybe you’ve found a better antivirus like Norton or Bitdefender that suits your needs.
- Accidental Sign-Up: It’s easy to sign up for a service without realizing it’s an auto-renewing subscription.
No matter your reason, canceling should be straightforward. Let’s explore the different ways to do it, depending on your device or payment method.
How to Cancel Total AV Subscription on Different Platforms
Total AV subscriptions can be managed through their website, app stores, or even by contacting customer support. Each platform has its own process, so I’ll break it down step by step. Ready to take control of your subscription? Here’s how.
Canceling Total AV Subscription via the Website
Most Total AV users manage their subscriptions through the official website. This is the go-to method if you signed up directly with Total AV.
Follow these steps to cancel:
- Log In to Your Account: Visit the Total AV website (www.totalav.com) and sign in using your email and password. Can’t remember your login? Check your email for the welcome message from Total AV.
- Navigate to Billing: Once logged in, click on your profile or the “Account” section, usually in the top-right corner. Look for “Billing” or “My Services.”
- Find Your Subscription: You’ll see a list of active subscriptions, like Total AV Premium or Total VPN. Click “Manage” next to the one you want to cancel.
- Cancel the Subscription: Hit the “Cancel” button. You might be offered a discount to stay, but if you’re sure, select “Cancel Service.”
- Verify Your Identity: Total AV may send a 6-digit code to your email for verification. Enter it to proceed.
- Confirm Cancellation: Click “Confirm Cancellation” to finalize. You should receive an email confirming the subscription is canceled.
Pro Tip: Save the confirmation email. It’s your proof in case any issues pop up later.
Canceling Total AV on Android Devices
If you subscribed through the Google Play Store, you’ll need to cancel via your Android device. I once forgot to cancel an app subscription through Google Play, and let’s just say my bank account wasn’t thrilled.
Here’s how to avoid that:
- Open Google Play Store: Launch the app on your Android phone or tablet.
- Go to Subscriptions: Tap the menu (three lines) in the top-left corner, then select “Subscriptions.”
- Select Total AV: Find Total AV in the list of active subscriptions and tap it.
- Cancel Subscription: Tap “Cancel Subscription” and follow the on-screen prompts to confirm.
Note: Canceling through Google Play stops auto-renewal, but you may still have access to Total AV until the current billing cycle ends.
Canceling Total AV on iPhone or iPad
For Apple users, subscriptions are managed through the App Store.
Here’s how to cancel on your iOS device:
- Open Settings: Go to the Settings app on your iPhone or iPad.
- Tap Your Name: At the top, tap your name to access your Apple ID settings.
- Select Subscriptions: Scroll down and tap “Subscriptions” to see all active subscriptions.
- Choose Total AV: Find Total AV, tap it, and select “Cancel Subscription.”
- Confirm: Follow the prompts to confirm cancellation.
Quick Tip: If you don’t see Total AV in your subscriptions, you might have signed up directly through their website, not the App Store. Try the website method instead.
Canceling via PayPal
Did you pay for Total AV through PayPal? You can cancel directly through your PayPal account to stop automatic payments.
Here’s how:
- Log In to PayPal: Go to www.paypal.com and sign in.
- Go to Payments: Click on “Payments” and select “Manage Automatic Payments.”
- Find Total AV: Locate Total AV in the list of active agreements.
- Cancel Payment: Click “Cancel” next to Total AV and confirm.
This method is great for avoiding future charges, but you should still contact Total AV to ensure your account is fully deactivated.
Canceling by Contacting Customer Support
If online cancellation isn’t working, or you prefer talking to someone, you can reach Total AV’s customer support.
Here’s how to do it:
- Phone: Call Total AV at 1-833-201-8681 (U.S.) or check their website for international numbers. Be ready to provide your account details.
- Email: Send a message to cancel@totalav.com with your account information and a clear request to cancel.
- Live Chat: Visit https://help.totalav.com and use the live chat feature to connect with an agent.
Heads-Up: Some users report that support may offer discounts to keep you subscribed. Politely decline if you’re set on canceling.
| Method | Best For | Time to Complete |
|---|---|---|
| Website | Direct Total AV subscriptions | 5-10 minutes |
| Google Play | Android app subscriptions | 2-5 minutes |
| App Store | iPhone/iPad subscriptions | 2-5 minutes |
| PayPal | PayPal payments | 5 minutes |
| Customer Support | Troubleshooting issues | Varies |
How to Request a Refund from Total AV
Canceling your subscription is one thing, but what about getting your money back? Total AV offers a 30-day money-back guarantee for annual subscriptions and a 14-day guarantee for monthly plans.
Here’s how to request one:
- Check Eligibility: Ensure you’re within the 30-day (annual) or 14-day (monthly) refund window.
- Contact Support: Email billing@totalav.com or use live chat at https://help.totalav.com. Provide your Customer ID (found in your account dashboard).
- Explain Your Request: A simple “I’d like a refund for my subscription” works. You may need to answer why, but keep it brief.
- Follow Up: Refunds typically process within 5-10 business days. Check your bank statements to confirm.
Important: If you subscribed via Google Play or the App Store, request your refund through those platforms instead.
For more on refund policies, check Total AV’s official terms at https://www.totalav.com/terms.
Uninstalling Total AV After Canceling
Canceling your subscription stops payments, but you’ll also want to remove the Total AV app from your devices.
Here’s how to do it:
- Windows: Go to Control Panel, select “Programs and Features,” find Total AV, and click “Uninstall.”
- Mac: Open the Applications folder, drag Total AV to the Trash, and empty it.
- Android: Long-press the Total AV app icon, tap “Uninstall,” and confirm.
- iOS: Press and hold the app icon, tap “Remove App,” and select “Delete App.”
Uninstalling ensures Total AV doesn’t take up space or run in the background.
Alternatives to Total AV
Once you’ve canceled, you’ll need another antivirus to keep your devices safe. Why leave your data vulnerable?
Here are three solid alternatives:
- Norton 360: Known for 100% malware detection, plus extras like a VPN and password manager. It’s my go-to for reliable protection.
- Bitdefender: Lightweight and fast, with excellent phishing protection. Perfect if Total AV slowed your device.
- McAfee: Great for multiple devices, with strong firewall features.
| Antivirus | Key Feature | Price (Annual) |
|---|---|---|
| Norton 360 | 100% malware detection | ~$49.99 |
| Bitdefender | Fast, lightweight performance | ~$39.99 |
| McAfee | Multi-device coverage | ~$44.99 |
For a deeper comparison, visit https://www.safetydetectives.com for expert reviews.
Tips to Avoid Subscription Traps in the Future
Ever signed up for a “free trial” only to get hit with a surprise charge? Been there.
Here are some tips to stay in control:
- Check Auto-Renewal: Always review if a subscription auto-renews before signing up.
- Use Virtual Cards: Services like Privacy create virtual cards to limit what merchants can charge.
- Set Calendar Reminders: Note the trial period end date to cancel before charges kick in.
- Monitor Bank Statements: Regularly check for unexpected subscription charges.
These habits can save you time, money, and stress.
FAQs: How to Cancel Total AV Subscription
Q. How do I know if my Total AV subscription is canceled?
A. You’ll receive a confirmation email from Total AV after canceling. If you don’t see it, check your spam folder or contact support at cancel@totalav.com.
Q. Can I cancel Total AV if I forgot my login details?
A. Yes, use the “Forgot Password” option on the Total AV website to reset your account access, then follow the cancellation steps.
Q. Will I lose protection immediately after canceling Total AV?
A. Your protection lasts until the end of the current billing cycle, but uninstall the app afterward to free up device resources.
Conclusion
Canceling your Total AV subscription is easier than it seems, whether you do it through the website, app store, or customer support. By following the steps above, you can stop payments, request a refund if eligible, and move on to a better antivirus solution.
Disclaimer: The information in this article is for general guidance only. Always verify cancellation and refund policies directly with Total AV or your app store provider, as terms may change.
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