Canceling a subscription can feel like a hassle, but with Hers, the process is straightforward if you know the steps. Whether you’re rethinking your skincare routine or just taking a break, this guide will walk you through how to cancel your Hers subscription.
What Is Hers?
Hers is a telehealth platform offering personalized skincare, haircare, and wellness products. You sign up, consult with a provider, and get products delivered to your door on a subscription basis.
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It’s convenient, but sometimes you might need to pause or cancel. Maybe your skin goals changed, or you’re tightening your budget. Whatever the reason, canceling is doable, and I’m here to help you through it.
Why Cancel Your Hers Subscription?
People cancel subscriptions for all sorts of reasons. Here are a few common ones:
- Budget changes: You’re cutting back on non-essential expenses.
- Product mismatch: The products aren’t working for your skin or hair.
- Lifestyle shift: You’re traveling or switching to a different routine.
- Trial period: You wanted to test Hers and aren’t ready to commit.
No matter your reason, Hers makes it possible to cancel, though the process depends on how you manage your account. Let’s break it down.
Before You Cancel: Things to Know
Before you hit the cancel button, here are a few things to keep in mind:
- Billing cycle: Hers typically charges every 30 or 90 days, depending on your plan. Check your next billing date to avoid being charged for another cycle.
- Refunds: Hers has a strict no-refund policy for subscriptions once products are shipped. If you cancel mid-cycle, you might still receive your current order.
- Account access: You’ll need login details for your Hers account. If you forgot your password, reset it Ascertain it before starting.
- Consultations: If you’re canceling a medical subscription (like birth control or mental health meds), consult your provider to ensure you have an alternative plan.
Taking a moment to review these points can save you surprises later.
How to Cancel Your Hers Subscription: Step-by-Step
Canceling your Hers subscription is mostly done online, but there are a few ways to go about it. Below, I’ll outline the main methods so you can choose what works best for you.
Method 1: Cancel Through the Hers Website
The easiest way to cancel is through your online account. Here’s how:
- Log in to your account. Visit the Hers website and sign in using your email and password.
- Go to your account settings. Look for a section labeled “Account” or “Subscriptions” in the dashboard.
- Find your active subscription. You’ll see details about your current plan, including products and billing dates.
- Select “Cancel Subscription.” Follow the prompts to confirm cancellation. You might be asked why you’re canceling, but this is optional.
- Confirm cancellation. You’ll receive an email confirming your subscription is canceled.
Tip: Take a screenshot of the confirmation page or save the email for your records.
Method 2: Contact Customer Support
If you can’t access your account or prefer speaking to someone, you can reach out to Hers customer support. Here’s how:
- Email support. Send a message to [email protected] with your account details and a request to cancel.
- Live chat. Check the Hers website for a live chat option, usually available during business hours.
- Phone. Call the Hers support line (number available on their website) and speak to a representative.
Note: Customer support may take 24-48 hours to respond, so plan ahead if your billing date is close.
Method 3: Pause Instead of Cancel
If you’re not ready to fully cancel, Hers lets you pause your subscription for up to 90 days. This is great if you’re traveling or want a break without losing your plan. To pause:
- Log in to your account.
- Navigate to the subscription settings.
- Choose the “Pause Subscription” option.
- Select the pause duration (e.g., 30, 60, or 90 days).
- Confirm and save changes.
You can resume anytime before the pause period ends.
What Happens After You Cancel?
Once you cancel, here’s what to expect:
| Action | Outcome |
|---|---|
| Subscription status | Your subscription stops, and no further charges occur. |
| Deliveries | Any orders already processed may still ship. |
| Account access | You can still log in to view past orders or restart your subscription. |
| Refunds | No refunds for shipped or processed orders. |
If you’re canceling a medical subscription, consult your healthcare provider to avoid gaps in care. For example, if you’re on birth control, you’ll need a new prescription source.
Troubleshooting Common Issues
Sometimes, things don’t go as planned. Here are fixes for common problems:
- Can’t log in? Use the “Forgot Password” link on the Hers website to reset your password.
- Charged after canceling? Double-check the cancellation confirmation email. If you were charged, contact support immediately.
- No confirmation email? Check your spam folder or reach out to customer support to verify cancellation.
- Website glitches? Try a different browser or clear your cache. If issues persist, use the live chat or email support.
Patience is key. If you’re stuck, Hers support is generally responsive and helpful.
Tips to Avoid Cancellation Hassles
Canceling is easier when you’re prepared. Here’s how to stay ahead:
- Set a reminder. Mark your billing date on your calendar to cancel in time.
- Save login details. Keep your email and password handy to avoid login issues.
- Check auto-renewal. Ensure auto-renewal is off after canceling to prevent accidental charges.
- Monitor your bank. Watch for unexpected charges and contact support if you spot any.
These small steps can save you time and stress.
Alternatives to Canceling
Not sure if canceling is the right move? Consider these options:
- Switch products. If a product isn’t working, consult a Hers provider to try something new.
- Adjust frequency. Change your delivery schedule (e.g., every 60 days instead of 30) to save money.
- Explore promotions. Check the Hers website for discounts or trial offers to make your plan more affordable.
Sometimes, a small tweak can make your subscription work better for you.
FAQs: How to Cancel Hers Subscription
Q. Can I get a refund if I cancel mid-cycle?
A. No, Hers doesn’t offer refunds for products already shipped or orders processed before cancellation.
Q. How long does it take to cancel my subscription?
A. Online cancellations are instant, and you’ll get a confirmation email. Support-assisted cancellations may take 24-48 hours.
Q. Will I lose access to my Hers account after canceling?
A. No, you can still log in to view order history or restart your subscription later.
Q. Can I cancel a medical subscription without a doctor’s approval?
A. You can cancel, but consult your healthcare provider first to ensure you have alternative care in place.
Wrapping Up
Canceling your Hers subscription doesn’t have to be a headache. By following the steps above—logging in, navigating to your account, and confirming cancellation—you can wrap things up in minutes.
If you hit a snag, Hers’ customer support is there to help via email, chat, or phone. Remember to check your billing cycle and save your confirmation email to avoid surprises.
Whether you’re pausing, canceling, or switching things up, you’re in control of your subscription.
Disclaimer: This blog is for informational purposes only and is not affiliated with Hers. Always consult a healthcare provider before making changes to medical subscriptions. The cancellation process may vary based on your account or Hers’ policies, so check their official website for the latest details.
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