You cancel a Chegg subscription on a desktop or laptop from My Account, then Orders. Click Cancel Subscription next to the plan, then tap the orange Cancel Subscription button to confirm.
Chegg says you will not be charged again and you keep access through the rest of the current billing period.
If you signed up inside the iPhone or Android app, cancel in Apple or Google Play instead. Chegg.com will not control that bill.
Subscriptions auto-renew until you cancel. Terms say fees are paid in advance and are generally non-refundable after you cancel, unless the offer or local law says otherwise.
Cancel before the renewal date if you want to avoid the next charge.
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How to Cancel a Chegg Subscription
First check who bills you. Open a recent bank or card statement. A Chegg.com charge means you cancel on the website. An Apple or Google Play charge means you cancel in that store.
Chegg’s own help page tells you to use a computer, not a phone browser, for the website flow. Have your login email ready. If you forgot it, use Forgot password on the sign-in page before you start.
Canceling the plan does not delete your Chegg profile. Textbook rentals are also separate. Return rented books on time so late or replacement fees do not keep hitting the card after Study access ends.
Cancel on Chegg.com
Use these official steps from Chegg’s contact page.
- Sign in at chegg.com.
- Open My Account.
- Click Orders.
- Find the active plan on the right, such as Chegg Study or Study Pack.
- Click Cancel Subscription.
- Finish any reason or offer screens.
- Select the orange Cancel Subscription button at the bottom to confirm.
You are not done until that last confirm click. Offers to pause or take a discount can appear first. Pause keeps the account. Cancel is the choice that stops future renewals.
After you confirm, look for an on-screen success message. Screenshot it. Check email, including spam. Then open Orders again and confirm the plan shows canceled or ending on a set date.
If Cancel Subscription is missing, you are likely billed by Apple or Google, or you are on a phone screen that hides the control. Switch to a laptop and look at the statement descriptor again.
Cancel an Apple App Store Chegg plan
Apple bills and cancels those subscriptions, not the Chegg Orders page.
On iPhone or iPad:
- Open Settings.
- Tap your name.
- Tap Subscriptions.
- Select the Chegg plan.
- Tap Cancel Subscription and confirm.
On a Mac, open the App Store, click your account, open Account Settings, then Subscriptions, and cancel Chegg there. Apple’s billing pages also walk through cancel and refund requests for App Store purchases.
Access usually lasts until the date shown on that subscription screen. Uninstalling the Chegg app does not stop Apple billing.
Cancel a Google Play Chegg plan
- Open the Google Play Store app.
- Tap your profile icon.
- Open Payments & subscriptions, then Subscriptions.
- Select Chegg.
- Tap Cancel subscription and confirm.
Google stops future charges. Paid time typically continues until the listed renewal date. Manage the plan in Play, not on Chegg.com.
Pause instead of cancel
If you only need a break, Chegg’s contact page lets you pause from the same Orders screen on a computer.
- Go to My Account, then Orders.
- Choose Cancel subscription on the plan you want to pause.
- When Pause appears, pick a length of up to six months.
- Click Pause subscription.
You are not charged during a pause, according to that help flow. Chegg’s Terms of Use also describe a temporary suspend option for some paid services, with a cap of 90 days in a membership year.
If the two limits differ on your account, follow the choice shown in Orders and the confirmation email.
Pause is useful for winter break. Cancel is better if you are done with the product.
Free trials and auto-renewal
Chegg memberships can renew automatically on the first day of each new period until you cancel. A free trial can convert to a paid plan at the promoted rate unless you cancel before the trial ends, unless the offer says something different.
Cancel the trial the same way you cancel a paid plan. Terms allow only one free trial per person.
Do not wait until the charge posts. Cancel at least a day before renewal so processing time does not carry you into the next cycle.
Refunds and what you keep
Chegg’s Terms of Use say fees for paid memberships are due in advance and non-refundable, including after cancelation, unless a different rule was shown at purchase or local law requires a refund.
Official cancel help does not promise a partial-month refund. It promises no further charges and access through the paid period you already bought.
If Apple or Google billed you, their refund tools apply. Use Apple’s Request a Refund page or Google Play’s subscription help.
You keep homework history and login after the plan ends, unless you later close the whole account. Closing an account is a separate request. Terms say an account may stay open until rented books are back and balances are cleared.
If you cannot find the plan or still get charged
Try these checks:
- Search email for “Chegg,” “Study Pack,” “EasyBib,” “Mathway,” or “Cite This For Me.” Sister products bill on their own.
- Cite This For Me Premium cancel help also requires a desktop or laptop. Extra support is listed at wtsupport@chegg.com, with a reply target of one business day.
- Mathway support is listed at support@mathway.com for app restore issues. Cancel a Play or App Store Mathway plan in that store.
- Open Chegg chat from chegg.com/contactus. The same page has a “Prefer to call?” link that reveals the current phone number.
- Text official U.S. support at +1 408-351-0942. That number is published on Chegg’s SMS contact page.
If a charge hits after a confirmed cancel, send the screenshot and the transaction date through chat or text. Ask Chegg to stop renewals and review the draft.
If the company does not fix a post-cancel charge, you can dispute it with your card issuer. You can also submit a complaint to the CFPB at consumerfinance.gov/complaint.
The FTC has separately alleged that some Chegg customers found cancel hard to finish and were billed after they tried to stop.
Treat that as a reason to save proof and click all the way through the orange confirm button. It is not a substitute for the official Orders steps.
Confirm the subscription is off
- Recheck Orders or the Apple or Google subscription screen.
- Watch the next renewal date on your card.
- Keep the confirmation until one full billing cycle has passed with no new Chegg draft.
Removing the card from Chegg without canceling can cause failed-payment notices. Cancel first, then update payment only if a final balance remains.
FAQs: How to Cancel a Chegg Subscription
Q. Can I cancel Chegg on my phone?
A. Official Study cancel steps ask for a desktop or laptop. You can try a mobile browser, but if the orange confirm button never appears, switch to a computer. App Store and Google Play plans cancel in phone settings, not on Chegg.com.
Q. Do I get a refund when I cancel mid-month?
A. Usually no. Terms call prepaid membership fees non-refundable after cancel unless the purchase terms or law say otherwise. You keep using the plan until the current period ends.
Q. Does canceling Chegg Study cancel textbook rentals?
A. No. Return rented books through your rental orders. Late or unreturned titles can add fees even after Study is canceled.
Q. Will I lose my homework answers when the plan ends?
A. Your login can remain. Paid tools stop when the billing period ends. Cancel does not automatically wipe the profile.
Conclusion
To cancel a Chegg subscription, use My Account and Orders on a computer if Chegg bills you, or use Apple or Google Play if they do.
Confirm the orange cancel button or the store cancel screen, keep access through the paid period, and check the next statement so auto-renew does not run again.
Disclaimer: This article is general educational information for U.S. students and families. Chegg plans, pause limits, refund rules, and on-screen steps can change and differ by product and by whether Apple or Google bills the account. Use the current instructions on Chegg’s contact page and your app store, and keep written confirmation. This is not legal or financial advice.
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