A Brooks and Cedar charge on your credit card can feel confusing if you don’t recall signing up for anything. The name may represent a direct online purchase, but consumer complaints also connect it with recurring membership charges after purchases through other similarly named stores.
The most useful clues are the amount and whether the charge repeats. A recurring $29.99 transaction deserves particular attention because that amount appears repeatedly in public complaints involving Brooks and Cedar and related merchant names.
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What Is the Brooks and Cedar Charge on Credit Card?
Brooks & Cedar currently operates an online beauty and personal-care store at BrooksandCedar.com. Its website sells skincare, makeup, hair products, cosmetic accessories, mirrors, and similar items.
A Brooks and Cedar charge may therefore be a normal purchase you made from that website. You may remember the individual product or advertisement rather than the store name.
However, BBB complaints describe another pattern. Some consumers report seeing a $29.99 Brooks and Cedar transaction after previously shopping through another online store with a name such as Cedar & Ash, Oak and Cedars, or Aspen & Oaks.
That means you should not assume every Brooks and Cedar charge has the same source.
Why Is Brooks and Cedar Charging You $29.99?
A $29.99 charge could simply be a product purchase. Brooks & Cedar’s current catalog includes some individual products priced around that level.
The more important pattern is a repeating $29.99 charge. BBB complaints describe consumers who said they purchased an item and were later billed $29.99 for what the business described in responses as a Platinum Membership. Some consumers said they did not remember agreeing to that membership.
| Charge pattern | Possible explanation | What you should check |
|---|---|---|
| One Brooks and Cedar charge | Direct product purchase | Order confirmation |
| $29.99 once | Product or reported membership | Receipt and membership terms |
| $29.99 every month | Possible recurring membership | Earlier orders and statements |
| Different Cedar, Ash, or Oak names | Potentially related billing | Full transaction history |
| Completely unfamiliar charge | Possible unauthorized payment | Card issuer details |
Pro Tip: Look back one or two months before the first Brooks and Cedar charge. You may find a smaller online purchase under a different Cedar, Ash, Oak, or similar merchant name.
Are Brooks and Cedar and Cedar & Ash Connected?
There is meaningful consumer-report evidence of a connection, but the corporate relationship is not clearly explained on the Brooks & Cedar website.
One BBB complaint describes a $29.99 Oak and Cedars transaction followed by another $29.99 charge using Brooks and Cedar. A BBB Scam Tracker report also describes attempted recurring charges under Cedar and Ash, Brooks and Cedar, and Ash and Hollows.
Trustpilot reviews for Cedar and Ash show the same type of allegation. One reviewer specifically reported that the operation also used the Brooks and Cedar name and continued attempting $29.99 monthly charges.
These are consumer reports, not proof that every similarly named business is legally the same company. You should verify your own transaction before making that conclusion.
Is Brooks and Cedar a Real Online Store?
Yes. BrooksandCedar.com is currently active and offers beauty and personal-care products. The site lists items such as lip products, hair masks, hair coloring products, makeup tools, mirrors, and skincare items.
Its official contact page currently lists support@brooksandcedar.com and (830) 268-9832. The site says customer support is available 24/7, with listed working hours of Monday through Friday, 9 a.m. to 5 p.m. Eastern.
The existence of an active store does not tell you whether your particular charge was authorized. You still need to match the payment with your records.
Are There Complaints About Brooks and Cedar Charges?
Yes, although much of the complaint evidence appears under Cedar & Ash rather than a dedicated Brooks and Cedar BBB profile.
BBB currently gives Cedar & Ash an F rating and says the business is not BBB accredited. Its profile shows 169 complaints and cites failure to respond to 38 complaints as part of the rating.
BBB says it investigated Cedar & Ash business practices after consumer inquiries and Scam Tracker reports. Complaints included unexpected subscription billing and charges appearing under another business name.
Trustpilot currently gives Cedarandash.com a very low score based on more than 100 reviews. Recent reviews include reports of recurring charges and use of the Brooks and Cedar name.
I found limited exact-match Reddit discussion about Brooks and Cedar itself. That means BBB and Trustpilot currently provide stronger public complaint evidence for this descriptor.
How to Identify Your Brooks and Cedar Charge
Start by opening the complete transaction in your card issuer’s app or website. Look for the full merchant description, amount, date, phone number, and website.
Next, search your email for:
- Brooks and Cedar
- Cedar and Ash
- Oak and Cedars
- Aspen and Oaks
- Ash and Hollows
- Platinum Membership
- The exact dollar amount
- Recent online order confirmations
Also review packages you received before the recurring charge started. A small household, beauty, clothing, or novelty product order may provide the connection.
Ask other authorized users of your card too. Someone else in your household may recognize the purchase.
Common Mistakes: Don’t assume replacing your card automatically cancels every recurring merchant agreement. Tell your issuer that you are dealing with an unwanted or unauthorized recurring charge and ask what additional steps are available.
How to Cancel a Brooks and Cedar Membership
The current Brooks & Cedar website does not clearly publish a dedicated membership cancellation page. Its official contact page lists support@brooksandcedar.com and (830) 268-9832.
If the charge is recurring, contact support and clearly state that you want any membership and future recurring billing canceled. Ask for written confirmation.
Include only information needed to identify the order, such as your name, email, transaction date, and order number if available. Do not email your complete card number.
The FTC recommends keeping a copy of subscription cancellation requests. If billing continues after you cancel, you can generally dispute later charges with your credit or debit card company.
Can You Get a Refund?
For direct BrooksandCedar.com product purchases, the company’s current refund policy says products may generally be returned within 30 days of receipt. Items must be unopened, in original packaging, and supported by proof of purchase from BrooksandCedar.com.
The site lists 11400 NW 34th St., Miami, FL 33178 as its return address. It also says purchases from third-party retailers are not accepted under that return policy.
Recurring membership charges are different. Some BBB complaint records show business responses stating that membership charges were canceled or refunded, but those outcomes apply only to those specific cases.
Do not assume a refund is guaranteed. Request one in writing and keep the response.
What If You Never Authorized the Charge?
If you cannot connect the transaction with any purchase or membership, call the number on the back of your card promptly.
Ask your issuer for the complete merchant details. Explain that you do not recognize the Brooks and Cedar charge and tell the issuer if you are seeing repeated transactions.
For U.S. credit cards, the CFPB says you should report a disputed charge promptly. To preserve your federal billing-error rights, you generally need to send written notice within 60 calendar days after the statement containing the charge was sent.
If you see repeated attempts even after cancellation, tell your issuer. It may recommend additional steps to prevent future transactions.
FAQs: Brooks and Cedar Charge on Credit Card
Q. What is Brooks and Cedar on your credit card?
A. It may be a purchase from BrooksandCedar.com, an online beauty store. Public complaints also connect the name with recurring membership charges after earlier online purchases.
Q. Why is Brooks and Cedar charging you $29.99?
A. Some $29.99 payments may be product purchases. However, BBB complaints also describe recurring $29.99 charges that the business identified as a Platinum Membership.
Q. Is Brooks and Cedar the same as Cedar and Ash?
A. Consumer complaints connect the names, along with several other Cedar, Ash, and Oak variations. The exact legal relationship is not clearly documented on the official Brooks & Cedar website.
Q. How do you stop Brooks and Cedar charges?
A. Contact the merchant and request cancellation of any recurring membership in writing. If you never authorized the payment or charges continue after cancellation, contact your card issuer and ask about disputing the transactions.
Conclusion
A Brooks and Cedar charge on your credit card may come from a direct purchase at the Brooks & Cedar beauty store. However, public complaints also show a notable pattern of recurring $29.99 charges linked with Brooks and Cedar and several similarly named online storefronts.
Check your email, earlier purchases, packages, and previous statements first. If you cannot identify the charge, or if a recurring payment continues after cancellation, contact Brooks & Cedar and your card issuer promptly.
Disclaimer: This article is for informational purposes only and is not financial or legal advice. Merchant, cancellation, refund, and dispute policies may vary by company and card issuer, so verify account-specific questions with the company or your bank.
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