An Ash and Hollows charge on a credit card can feel confusing if you don’t recall signing up for a club. Many people first notice a $29.99 line weeks after a small online order.
Ash and Hollows is an online shop at ashandhollows.com. It sells beauty and fashion items and also lists a VIP club.
This guide shows you how to match the charge, cancel recurring billing if you have it, and what to do if you never agreed to a membership.
Table of Contents
What Is an Ash and Hollows Charge on a Credit Card?
An Ash and Hollows charge on credit card is a payment to the merchant that bills under that name. The public site sells makeup bags, brushes, lip sets, and similar goods.
The shop also sells an “Ash and Hollows VIP club” product listed at $29.99.
That VIP listing says that placing an order means you agree to the site terms and to enrollment in a monthly auto-bill plan.
The sentence on the product page is cut off in the shop text. Read your own checkout email and the full terms before you assume what you joined.
Consumer reports describe a pattern. A person buys one item from a social ad, sometimes under a similar nature-themed name. A later statement then shows Ash and Hollows, often $29.99, billed as a membership.
Those reports are not a court finding. They are a reason to check your own order with care.
The shop’s refund page lists support@ashandhollows.com and a return address in Miami, Florida. A site page snapshot also listed (830) 268-9411 on weekdays.
Confirm the current number on ashandhollows.com before you call.
How the Charge May Appear on Your Statement
Issuers shorten names. Read the amount and whether it repeats.
| Statement wording you might see | What it often means |
|---|---|
| ASH AND HOLLOWS or ASH & HOLLOWS | Shop order or VIP club bill |
| ASHANDHOLLOWS.COM | Website checkout |
| $29.99 Ash and Hollows | Commonly the listed VIP club price |
| CEDAR AND ASH, ASH AND TIMBERS, or similar | Separate or related nature-themed shop names people report after ads |
| Pending then posted $29.99 | Recurring membership-style pull |
A one-time product price can differ from $29.99. If the same $29.99 hits about every 30 days, treat it as a subscription until the merchant proves otherwise.
Why You Might See It
A product order. You, or someone who uses your card, checked out on ashandhollows.com or through an ad that sent you there.
VIP club auto-bill. The shop’s own VIP product text ties an order to monthly billing. If a box was pre-checked at checkout, the club charge can start after the first item ships.
A social-ad checkout. BBB Scam Tracker and review sites include people who bought a small item on Facebook, then saw Ash and Hollows or a look-alike name bill $29.99 later. Some were told they had joined a VIP plan.
A look-alike brand. Names such as Cedar and Ash, Ash and Timbers, Timber and Oaks, and Aspen and Oaks appear in the same consumer threads. Match your receipt URL, not only the first two nature words.
How to Verify the Charge
Start with your inbox and browser history.
- Search email for Ash and Hollows, ashandhollows.com, VIP, and the exact amount.
- Open any order confirmation and read the line about auto-bill or membership.
- Check spam for a welcome-to-VIP note.
- Look at prior months. Two or three $29.99 pulls is a club pattern.
- Ask anyone who shares the card if they tapped a fashion or makeup ad.
- Compare the merchant name with similar shops so you cancel the right one.
If the first order matches an item you wanted, the product charge may be real even if the later VIP line was easy to miss. Ask the company to show the checkout consent it says you gave.
Pro Tip: Screenshot the VIP product page and your order email before you call. A written timeline helps both the merchant and your card issuer.
How to Cancel Ash and Hollows Billing
Use the company’s published support path first, then watch the card.
- Email support@ashandhollows.com from the address on your order. Ask it to cancel the VIP club and all future auto-bills.
- Include your name, order number, last four card digits, and the charge dates.
- Ask for written confirmation that the membership is ended.
- If you still have the item and want a product refund, follow the refund page. It says returns generally need to be unopened, within 30 days of receipt, with proof of purchase from ashandhollows.com. It also says t-shirts are final sale.
- Ship a return only to the address printed on that policy page, currently listed as 11400 NW 34th St., Miami, FL 33178. Keep tracking.
The refund page says support aims to reply within 48 hours. That is the company’s statement, not a guarantee.
If email fails, use the phone number currently published on the official site. Do not give a one-time passcode from your bank.
After you cancel, watch the next cycle. If a new Ash and Hollows charge on a credit card still posts, call the number on the back of your card and ask about a merchant block.
Common Mistakes: People return the makeup bag and assume the $29.99 club stops. Product returns and membership cancel are separate on this site’s refund page. Another miss is calling a number from a text instead of the address on ashandhollows.com.
If You Never Agreed to a Club
Federal rules generally require clear consent before recurring internet charges. If you only meant to buy one bag or one makeup set, say that in writing.
Then:
- Change passwords on email tied to the order.
- Tell your issuer the charge is an unexpected membership, not a package you kept.
- Send a written billing-error notice within 60 days of the statement if you want the federal process.
- File a complaint with the FTC and your state attorney general if the company will not cancel.
You can dispute an unauthorized club bill. A product you kept is a different question from a membership you did not notice. Be precise when you call the bank.
Do not send more card numbers to a pop-up that promises an instant VIP refund.
Ash and Hollows Versus Similar Names
Ash and Hollows is not Hallow, the prayer app. It is not Creepy Hollows. It is not a restaurant named Hollow.
Nature-word shops in consumer reports can bill under a second name after the first ad. Search the full descriptor. Cancel each name that actually posted.
FAQs: Ash and Hollows Charge on Credit Card
Q. Is an Ash and Hollows charge on a credit card a scam?
A. Not automatically. Ashandhollows.com is a live shop with a published VIP club at $29.99. Consumer reports also describe unexpected club billing after social ads.
Match your receipt. If you never agreed to a monthly plan, treat the club line as a problem to cancel and, if needed, dispute.
Q. How do I stop future Ash and Hollows charges on a credit card?
A. Email support@ashandhollows.com and ask it to cancel the VIP auto-bill. Save the reply.
Then watch the next statement. Ask your issuer to block the merchant if it drafts again.
Q. Why is the charge $29.99?
A. That is the VIP club price listed on the shop. Product prices on the same site vary.
A repeating $29.99 is the clue that the club, not the first item, is billing.
Q. Can I get a refund?
A. Product returns follow the site refund rules and time limits. Club refunds depend on what the company agrees to and on your issuer’s review.
Ask in writing first. Do not count on a full refund until you have confirmation.
Conclusion
An Ash and Hollows charge on a credit card is usually a payment to ashandhollows.com for a product or for the $29.99 VIP club the shop advertises. Recurring $29.99 lines are the membership, not a one-time bag.
Email support to cancel auto-bill, then use the number on the back of your card if the next draft still appears.
Disclaimer: This article is for general information only. It is not financial or legal advice. Prices, VIP terms, and refund rules can change. Confirm the charge with ashandhollows.com and your card issuer.
Meet the Author
