If you’ve noticed an Active Advantage charge on credit card statement, you’re not alone. Many people have reported seeing this charge and wondering what it is. The term “Active Advantage” refers to a membership program offered by Active.com, a platform used for registering events, activities, and sports leagues. The Active Advantage membership provides users with discounts, exclusive deals, and other perks related to event registration.
However, if you’re unfamiliar with the program or never intended to sign up, seeing this charge can be confusing and frustrating. In this blog, we’ll explore what the Active Advantage charge means, how you may have signed up, how to cancel it, and how to avoid unexpected charges in the future.
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What is Active Advantage?
Active Advantage is a subscription-based membership program offered by Active.com. It gives members discounts on event registration fees, travel, gear, and fitness products. The company primarily targets athletes and sports enthusiasts who frequently participate in marathons, triathlons, or other physical activities.
The membership offers several perks:
Discounts on Registration Fees: Members receive lower prices when registering for various sports and fitness events.
Exclusive Deals: Active Advantage members can get deals on fitness-related products and services, including gym memberships and gear.
Travel Perks: The membership also includes travel discounts, such as savings on hotels and rental cars.
Why Is There an Active Advantage Charge on My Credit Card?
The most common reason for seeing an Active Advantage charge on credit card is that you either signed up for a free trial or accidentally enrolled in the membership. Here are the typical scenarios that could explain the charge:
- Free Trial Offer: When you register for an event through Active.com, you may be prompted to join Active Advantage for a free trial. After the trial period ends, they automatically charge your credit card unless you cancel the subscription.
- Unintentional Sign-Up: Some users may not realize they opted into the membership when registering for an event. The Active Advantage sign-up option can sometimes be overlooked, leading to accidental enrollment.
- Auto-Renewal: If you signed up for the membership but forgot to cancel it before the trial or subscription period ended, your credit card would be charged automatically for renewal.
How Much Does Active Advantage Cost?
The standard price for the Active Advantage membership is approximately $89.95 per year. This charge will appear on your credit card annually unless you cancel the membership. If you don’t recall signing up or wish to avoid future charges, it’s crucial to act quickly to cancel the service.
How to Cancel Active Advantage Membership
If you no longer wish to be part of the Active Advantage program or believe you were signed up by mistake, here’s how you can cancel your membership:
- Log Into Your Active.com Account: Visit the Active.com website and log into your account using the email you used for registration.
- Go to the Membership Section: Once logged in, navigate to the membership or subscriptions section. Here, you should see your Active Advantage membership details.
- Cancel the Subscription: Follow the prompts to cancel your membership. Make sure to confirm the cancellation and check your email for confirmation.
- Contact Customer Service: If you’re having trouble canceling online, you can contact Active.com’s customer service directly. They can assist with canceling the membership and may even offer refunds for mistaken charges if you explain the situation.
Important Tip: After canceling, make sure to monitor your credit card statements to ensure that no further charges appear.
How to Avoid Accidental Sign-Ups in the Future
To avoid signing up for programs like Active Advantage without realizing it, always read the terms and conditions when registering for events or making online purchases. Check for boxes that are automatically ticked for memberships or subscriptions and make sure you opt out if you don’t want them.
Also, keep an eye on your email after any online registration. You might receive a confirmation of enrollment in a membership or free trial, which can serve as a reminder to cancel before any charges occur.
What to Do If You’re Unable to Cancel
If you’re struggling to cancel your membership and the company isn’t responding, there are a few steps you can take:
Dispute the Charge: You can contact your credit card company or bank and dispute the charge. Explain that you didn’t intend to sign up for the membership and ask for the charge to be reversed.
Seek Help from Consumer Protection Agencies: If the company refuses to cancel or refund your money, you can file a complaint with a consumer protection agency like the Better Business Bureau (BBB) or the Federal Trade Commission (FTC). These agencies can help mediate disputes and apply pressure on companies to resolve issues.
Conclusion: Active Advantage Charge on Credit Card
Seeing an unexpected charge on your credit card is always alarming, but understanding where it comes from can help you take the right action. The Active Advantage charge is usually tied to a membership you either signed up for during an event registration or through a free trial. If you didn’t mean to enroll, it’s essential to cancel the membership right away to avoid further charges. By being vigilant and reading the fine print during online transactions, you can avoid unwanted charges like this in the future.
FAQs: Active Advantage Charge on Credit Card
Q. How much does Active Advantage cost?
A. The Active Advantage membership typically costs around $89.95 per year.
Q. How do I cancel Active Advantage?
A. You can cancel it by logging into your Active.com account, navigating to the membership section, and following the cancellation steps. You can also contact customer service for assistance.
Q. What should I do if I don’t remember signing up for Active Advantage?
A. If you don’t recall signing up, check your event registration history and email confirmations. You may have accidentally enrolled during a registration process. Cancel the membership and consider disputing the charge if necessary.
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