An Ever AI charge on credit card statements can feel confusing if you don’t remember buying anything from a company called Ever AI. In many cases, the descriptor is connected to Candy.ai, an AI companion service operated by EverAI Limited.
The unfamiliar name doesn’t automatically mean your card was compromised. Below, you can identify the charge, check current subscription amounts, cancel recurring billing, request a refund, or dispute a transaction you didn’t authorize.
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What Is an Ever AI Charge on Credit Card?
An Ever AI charge on credit card typically represents a payment made to Candy.ai. Candy.ai’s own billing help page states that card payments appear on statements under the name EverAI rather than Candy.ai.
EverAI Limited operates Candy.ai and is registered in Malta. The platform offers paid AI companion features, including messaging and token-based premium features.
Your statement may show wording such as:
| Statement Description | Possible Meaning |
|---|---|
| EVERAI | Candy.ai payment |
| EverAI | Candy.ai subscription or purchase |
| EverAI Limited | Payment to the operating company |
| EVERAI SANTA VENERA | May refer to EverAI Limited in Malta |
Statement formatting may vary by card issuer. You should compare the amount and transaction date with your Candy.ai account before assuming the transaction is fraudulent.
Why Did Ever AI Charge Your Credit Card?
A common reason is a Candy.ai subscription. Paid subscriptions currently renew automatically unless you cancel auto-renewal.
You may also see an Ever AI transaction because:
- You purchased a Candy.ai subscription.
- Your existing subscription renewed.
- You bought additional tokens or paid features.
- Someone else with permission to use your card subscribed.
- You forgot about an earlier subscription.
- Your card details were used without permission.
Candy.ai subscriptions can run for different billing periods. That means you may not see the same charge every month.
How Much Does Ever AI Charge?
Candy.ai currently advertises several subscription options. Prices can change, and taxes may be added depending on your location.
At the time of review, the public subscription page showed:
| Billing Period | Advertised Charge |
|---|---|
| Weekly | $5.60 |
| Every 2 weeks | $9.79 |
| Monthly | $13.99 |
| 3 months | $26.97 |
| 12 months | $47.88 |
The quarterly and annual plans are charged as larger upfront payments rather than separate monthly transactions. The service states that subscriptions renew automatically for the same term unless canceled.
Additional token purchases may create separate charges. Therefore, an amount that doesn’t match the subscription table isn’t automatically unauthorized.
Pro Tip: Search your email for “Candy.ai,” “EverAI,” and “candymail.” The service name you remember may be different from the merchant descriptor shown by your credit card company.
How to Confirm an Ever AI Charge
First, check whether you or another authorized cardholder has used Candy.ai. Then sign in to the service directly rather than following a link in an unexpected email.
Open your profile and review the subscription information under Settings. Candy.ai says this section displays details such as your subscription type and billing period.
You should also check:
- The transaction date
- The amount charged
- Your subscription renewal date
- Email purchase confirmations
- Additional token purchases
- Other authorized users of your card
If these details match, the Ever AI transaction is likely connected to your account.
How to Cancel an Ever AI Subscription
You can generally stop future Candy.ai subscription charges through your account.
The company’s current cancellation process is:
- Sign in to your Candy.ai account.
- Open My Profile.
- Select Settings.
- Find your subscription details.
- Select Unsubscribe.
- Follow the prompts to confirm cancellation.
Your paid access generally continues through the end of the current billing period. Cancellation stops the next renewal rather than immediately ending access.
Candy.ai also states that unused subscription tokens expire when the paid billing period ends.
Common Mistakes: Don’t assume that removing a saved card or simply stopping use of the website will cancel recurring billing. Use the official Unsubscribe option and keep proof that the cancellation was completed.
Does Deleting Your Candy.ai Account Stop Ever AI Charges?
Candy.ai states that successfully deleting your account before the next renewal date should also cancel an active subscription.
However, canceling the subscription directly before deleting the account may give you clearer confirmation. Save screenshots or emails showing the cancellation date.
If you deleted your account and continue seeing new charges, the company directs users to contact its support team at support@candymail.ai.
Can You Get an Ever AI Refund?
Refund eligibility is limited and depends on how quickly you act.
Candy.ai’s current policy generally allows you to request a subscription refund within 24 hours of payment, provided you have used no more than 20 tokens. The policy currently applies to eligible card purchases.
For separate token packages, the company also generally requires the request within 24 hours. A refund may be denied if you already used those tokens.
Different rules apply to qualifying customers in the EU and UK. U.S. readers should not assume those specific withdrawal rights apply to them.
If you want a refund, contact support quickly and include the transaction information.
What If You Never Authorized the Ever AI Charge?
If neither you nor another authorized cardholder used Candy.ai, treat the transaction as potentially unauthorized.
Start by contacting Candy.ai support and asking whether the transaction can be identified. You can then contact your credit card issuer through the number on the back of your card or its official banking app.
Your issuer may ask you to:
- Confirm that you didn’t authorize the charge.
- Review other recent transactions.
- Lock the card.
- Replace the card number.
- Submit a billing dispute.
- Provide documents or correspondence with the merchant.
Do not call phone numbers from suspicious emails claiming to represent EverAI. Use official account or card issuer contact channels.
Should You Dispute an Ever AI Charge With Your Credit Card Company?
A dispute may be appropriate if the transaction was unauthorized or if you have a legitimate billing problem that you could not resolve with the merchant.
If you recognize the subscription but simply forgot to cancel it, contact Candy.ai first. Its refund window is short, so acting promptly is important.
Candy.ai’s terms state that filing a chargeback immediately cancels the related subscription or purchase and removes access to remaining premium features and tokens.
Explain the situation accurately to your card issuer. A forgotten renewal and stolen-card fraud are different types of disputes.
Is Ever AI a Legitimate Company?
The EverAI descriptor itself is not evidence of fraud. Candy.ai publicly identifies EverAI Limited as its operator, and its official help center confirms that EverAI is the descriptor used for card payments.
The company’s published information lists EverAI Limited as a Malta-registered business. Its current terms also provide a business address and customer-support email.
Consumer feedback is more mixed. Reddit discussions include both paying users and people unhappy with features or token limits. A clearly matched U.S. BBB profile was not readily identifiable during our review, so BBB evidence is limited.
Online complaints alone don’t establish that a particular Ever AI transaction is fraudulent. Your own account history and card records are more useful for identifying your charge.
How to Prevent Another Unexpected Ever AI Charge
Once you’ve identified the transaction, check whether auto-renewal is still active.
You can also:
- Cancel subscriptions you no longer use.
- Save cancellation confirmations.
- Turn on credit card transaction alerts.
- Review statements every month.
- Check renewal dates before signing up.
- Avoid sharing your card with other users.
- Contact your issuer quickly about unknown charges.
Pay attention to annual subscriptions in particular. A long gap between charges can make legitimate renewals easier to forget.
FAQs: Ever AI Charge on Credit Card
Q. What company is Ever AI on my credit card?
A. An EverAI card descriptor is commonly connected to Candy.ai. Candy.ai officially states that its subscription charges appear as EverAI on credit card statements.
Q. Why does Candy.ai show as Ever AI?
A. Candy.ai is operated by EverAI Limited, and the company uses EverAI as its billing descriptor. Your credit card statement therefore may not display the Candy.ai brand name you recognize.
Q. How do I stop Ever AI from charging my credit card?
A. Sign in to Candy.ai, open My Profile and Settings, and select Unsubscribe under your subscription information. Your current paid period generally remains available, but the next automatic renewal should stop.
Q. Can I get my money back from Ever AI?
A. Candy.ai currently allows certain card-payment refund requests within 24 hours. For subscriptions, you generally must also have used no more than 20 tokens, and other conditions may apply.
Conclusion
An Ever AI charge on credit card statements is commonly associated with Candy.ai, which uses EverAI as its card billing descriptor. The transaction may represent a subscription renewal, initial purchase, or additional paid feature.
Check your Candy.ai account and email receipts first. If the charge belongs to you, cancel auto-renewal if you no longer want the service and request any eligible refund quickly. If nobody authorized the payment, contact your credit card issuer and report the transaction promptly.
Disclaimer: This article is for informational purposes only and isn’t financial or legal advice. Subscription terms, prices, refund rules, and credit card dispute policies may change, so verify account-specific questions directly with the company or your card issuer.
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