A Scrhug Com charge on your bank statement can feel confusing if you don’t recall signing up for anything under that name. The descriptor generally relates to ScrHug, a credit monitoring and financial information service owned by Norscore, LLC.
Some consumers say they first encountered the service while trying to check a credit score or complete another online application. This guide explains what ScrHug offers, why recurring charges may appear, and what you can do if you don’t recognize the payment.
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What Is a Scrhug Com Charge on Bank Statement?
A Scrhug Com charge on bank statement activity generally points to a membership at ScrHug.com. Norscore’s official company information identifies ScrHug as one of its credit monitoring brands.
The service generally provides access to credit scores, credit monitoring, and alerts when information in your credit profile changes. Norscore says ScrHug may also provide access to other membership benefits.
The current ScrHug website identifies Norscore, LLC as the owner. It lists a Stamford, Connecticut mailing address and provides a dedicated customer service number.
A charge may appear as SCRHUG.COM, SCRHUG, or a similar shortened descriptor. The exact wording can vary by your bank.
What Does ScrHug Offer?
Norscore describes ScrHug as a credit monitoring service. Its corporate brand page says the service provides credit scores from the major credit bureaus and monitoring alerts.
This is different from the federally authorized website where you can obtain free credit reports. ScrHug is a commercial membership service.
You may have encountered it while searching for:
- Your credit score
- Credit monitoring
- Identity monitoring
- A credit report
- An apartment
- A loan
- A job
- Another financial service
The path that led you to ScrHug may matter when trying to understand the charge.
Why Did Scrhug Com Charge Your Account?
A recurring membership is the most likely explanation.
Consumer reports commonly describe customers entering payment information for a low-cost credit-related offer and later noticing a larger recurring payment. Other consumers say they did not remember joining at all.
Reported amounts have included:
| Reported charge | Possible explanation |
|---|---|
| About $1 | Introductory or verification payment |
| $16.95 | Membership amount reported by some consumers |
| $29.95 | Membership amount reported in related Norscore complaints |
| $39.90 | Frequently reported ScrHug charge |
| $39.95 | Frequently reported ScrHug charge |
These amounts are based on consumer reports and older billing records. They should not be treated as ScrHug’s guaranteed current pricing.
The accessible pages on the current ScrHug website do not clearly display a public membership price. Your signup confirmation is the better source for your specific rate.
Pro Tip: Check your earlier statements for a small charge shortly before the first larger ScrHug transaction. That may help you locate when the account started.
Is Scrhug Com a Recurring Subscription?
It generally appears to be associated with recurring credit monitoring memberships.
Trustpilot reviews include many consumers reporting repeated charges around $39.90 or $39.95. BBB reviews of Norscore also describe monthly credit-monitoring payments.
The amount may change if you accepted a different membership rate or retention offer.
If ScrHug appears more than once, look at the spacing between transactions. A roughly monthly pattern can indicate recurring billing.
Is ScrHug Owned by Norscore?
Yes. This connection is confirmed by ScrHug’s own website and Norscore’s official brand page.
ScrHug’s current contact page states that Norscore, LLC owns the website. Norscore’s corporate site also lists ScrHug among its credit-monitoring brands.
BBB lists several related names under Norscore US, LLC, including:
- Norscore LLC
- ScrHug
- ScoreHug
- ScoreShine
- ScoreCrush
- ClickFreeScore.com
- FreeScoreFast.com
- ScrShin
This may explain why a consumer remembers one credit website while a different Norscore-related descriptor appears later.
Is Scrhug Com Legitimate?
ScrHug is tied to an identifiable company, Norscore, and its website currently provides customer login and support pages.
BBB currently lists Norscore US, LLC as a credit-services business. The company is not BBB accredited, although BBB currently gives it an A rating.
BBB also shows a significant number of consumer complaints and reviews involving billing. Some consumers say they did not understand that a low-cost credit offer could lead to recurring charges.
Trustpilot presents a more negative picture. ScrHug currently has a very low rating, with most published reviews giving one star.
Common Trustpilot complaints involve:
- Unexpected recurring charges
- Difficulty canceling
- Charges consumers say they did not authorize
- Trouble identifying how the membership began
- Refund problems
These reviews are individual allegations. They do not prove that your specific transaction was unauthorized.
How to Verify the Scrhug Com Charge
Start by checking the exact transaction amount and date.
Search every email account you use for:
- ScrHug
- Scrhug.com
- Norscore
- Credit score
- Credit monitoring
- Credit report
- The exact amount charged
Also check your browser history around the date when the charges first began.
Think about whether you recently applied for an apartment, job, loan, or another service that asked you to obtain a credit score. Some BBB reviewers say they reached Norscore-related credit services through links provided during other online applications.
Ask other authorized bank or card users too.
Common Mistakes: Don’t assume ScrHug is one of the three major credit bureaus. It is a separate commercial credit-monitoring service.
How to Contact ScrHug
ScrHug’s official website currently lists 833-552-0869 for customer service.
The published hours are:
- Monday through Friday: 9:00 AM to 9:00 PM Eastern
- Saturday: 9:00 AM to 4:00 PM Eastern
- Sunday: 1:00 PM to 6:00 PM Eastern
The website currently lists:
Norscore, LLC
1266 East Main Street
Soundview Plaza, Suite 700R
Stamford, CT 06902
Use the information on the official ScrHug website rather than a phone number from an unsolicited message.
How to Cancel a ScrHug Membership
ScrHug has a member login page, so first try signing in with the email address you may have used during enrollment.
Review the account for billing or membership controls. If you cannot find a clear cancellation option, call ScrHug customer service.
Tell the representative that you want:
- The membership canceled
- Recurring billing stopped
- A cancellation confirmation number
- Written confirmation if available
Ask when cancellation becomes effective.
Keep screenshots, emails, and the confirmation number. Review your next statement to make sure another payment does not appear.
Can You Get a ScrHug Refund?
A refund should not be assumed.
Consumer reports show mixed outcomes. Some reviewers say they struggled to obtain refunds, while BBB complaint records involving Norscore show that refunds were issued in some individual cases.
If you believe you did not knowingly authorize the membership, explain that clearly when contacting customer service.
Ask the representative to identify:
- The enrollment date
- The email address used
- The original offer
- The amount authorized
- The recurring billing terms
- Whether a refund is available
Request written confirmation if a refund is approved.
What If You Never Signed Up?
If you cannot find any account, confirmation email, or reason for ScrHug to have your payment information, contact your bank promptly.
First, ask ScrHug whether it can identify the account associated with your transaction. Do not provide your complete card or bank account number through ordinary email.
If nobody authorized the charge, tell your bank you want to report an unfamiliar transaction.
Your bank may recommend:
- Blocking future merchant charges
- Opening a dispute
- Replacing your card
- Reviewing other suspicious activity
Continue checking your account for other unfamiliar credit-monitoring descriptors.
How to Dispute the Charge
Use your bank’s secure app, website, or official phone number.
Provide the exact SCRHUG.COM descriptor, amount, and transaction date. Explain whether you never joined or whether billing continued after cancellation.
For debit card or bank account transactions, reporting deadlines can affect your protections. Contact your financial institution promptly rather than waiting for several more charges.
Keep your ScrHug cancellation records and any refund correspondence. Those documents may help your bank investigate.
FAQs: Scrhug Com Charge on Bank Statement
Q. What is Scrhug Com on your bank statement?
A. Scrhug Com generally refers to ScrHug, a commercial credit monitoring service owned by Norscore, LLC. The payment may be associated with a recurring membership.
Q. Why is ScrHug charging you around $39.95?
A. Consumer reports frequently mention ScrHug transactions near $39.90 or $39.95. However, current pricing may vary, so verify the rate from your enrollment records or ScrHug support.
Q. How do you cancel Scrhug Com?
A. Try signing in to your ScrHug account or call the company’s current customer service number at 833-552-0869. Ask for recurring billing to stop and keep the cancellation confirmation.
Q. What should you do if you never authorized ScrHug?
A. Ask ScrHug to identify the account linked to the payment. If nobody authorized it, contact your bank promptly and ask about blocking future charges and disputing the transaction.
Conclusion
A Scrhug Com charge on bank statement activity generally comes from a ScrHug credit-monitoring membership operated by Norscore, LLC. Consumer reports frequently mention recurring amounts near $39.90 or $39.95, although your actual membership pricing may differ.
Check your email, previous statements, and recent credit-related applications first. If you recognize the account, cancel through ScrHug and keep confirmation. If you never authorized the payment or charges continue after cancellation, contact your bank promptly.
Disclaimer: This article is for informational purposes only and is not financial or legal advice. ScrHug pricing, membership terms, refund decisions, bank protections, and dispute procedures may vary, so verify account-specific questions with ScrHug or your financial institution.
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